On the web, transparency and trust matter. Reputation management is increasingly important since, every day, the control of the message slips further out of the corporate grasp. Think about what messages you and your company are broadcasting. Then think about what you and your company are actually doing. Then think about what people actually say about you. Do any of them match up?
The netizens of the Interwebs have a funny way of sniffing out the truth of the matter and reporting it, which can seriously damage your reputation and ultimately consumer trust. Not that you work for or run Dilbert’s company. Nor would you do those sorts of things, right? Right?!
But more importantly, do you even know what people online are saying about you? Perception becomes reality – right or wrong. And while the control of your brand is fundamentally out of your hands, that doesn’t mean you shouldn’t be monitoring and engaging with people who do have that control. That’s why it’s called reputation management, not control.
Now, go have a good weekend, but keep the Google Alerts coming.